Shopping online is great, it's fast, convenient and competitively priced. This may make buying online seem like a no-brainer. However, there are advantages to buying your chainsaws, strimmers and other groundcare equipment from an approved dealer.
Our sales team have attended training courses and have spent time familiarising themselves with all the products we stock. This means we are able to answer just about any question you may have. Want to know what the differences between the MS 180 and MS 181 are, or which ride on is right for you? Our team have the answers. Our commitment is to match the needs of our customers with the correct equipment ensuring you never end up with the wrong machine for your garden or business.
Research has shown that consumers enjoy holding and seeing a product in person before they make a purchase. We stock a wide range of saws from the smaller-domestic saws up to larger, commercial offerings. Most machines we don't have in stock can be ordered and usually arrive within two working days.
As dealers for STIHL, Hayter, Lawnflite, Jenz, Pezzolato, SCAG and more, we offer a huge range of products. Anything you need from plumbing fittings to biomass chippers and everything in between can be supplied by Fraser C. Robb.
What's more we are a family-run business established in 1975. Not a faceless online enterprise or corporate multinational. We're a small business with genuine knowledge and determination to help anyone who walks into our showroom. We believe in developing a relationship with our customers. This means we can learn which products are best for you and advise you accordingly.
While we pride ourselves on a high rate of customer satisfaction, we understand that sometimes machines breakdown or fail and that you may be unhappy. Remember, if you have any problems contact us. We want to help and our support goes well beyond the initial sale. We offer after sales, service, repairs, parts support, warranty and more. We also keep service items (filters, spark plugs, oils etc.) in stock meaning we can have your machine serviced and repaired as quickly as possible. We can also offer you product advice, support and more, all you need to do is ask.
One of the main issues with buying a saw online is that it does not come to you ready for use. The bar and chain will not be fitted and there will be no chain oil or fuel in the machine. This can be daunting for first-time chainsaw owners. When you buy a saw from a dealer it will be assembled, properly tuned and fully tested with a rigorous Pre-Delivery Inspection (PDI) which ensures the saw is ready for work and has no issues or defects.
What's more, we don't just hand over the saw and send you on your way. Our team will show you how to start, use and stop your machine as well as answering any questions you may have. This BAGMA approved handover ensures that you can operate your new machine safely. We can also advise on what protective equipment you should invest in and advise you on some useful accessories.
We can't compete with the buying power of huge online companies. This means we can't offer the same level of discount as online retailers. What we can offer is support for employment in our area, community projects and charitable organisations. This is only possible when customers like you walk through our door and choose a small, local, family business over an online giant. If we don't support the services in our area, they won't be here.
We sell and service all types of Agricultural and Horticultural Machinery, from lawnmowers for small gardens to tractors. We are approved dealers for many brands including Stihl, Toro, Hayter, Mountfield, Cub Cadet, Stiga, Iseki, Yamaha, Kawasaki, Scag, Jenz, Major
Fraser C. Robb